Shipping and Delivery Policy
Effective date: September 18, 2026
This Shipping and Delivery Policy applies to purchases made from zeesmoto.com. ZeesMoto is owned and operated by Hoorz Sports LLC.
Made-to-Order Products
Much of the motorcycle gear sold by ZeesMoto – including racing suits, leather jackets, gloves, and custom gear – is handcrafted or made to order. A product marked "made to order," "custom," "personalized," "made to measure," or otherwise requiring production is not available for immediate shipment.
Our normal production time is approximately 7–10 business days after:
- Payment has been successfully authorized; and
- Any required design, spelling, measurement, size, material, or customization approval has been received from the customer.
Business days do not include Saturdays, Sundays, or applicable public holidays.
Highly customized, team, or bulk orders may require additional time. If a product has a different production estimate, that estimate will be displayed on the product page, quotation, invoice, or design approval before production begins.
Order Processing
Orders for products that are genuinely in stock are normally processed within 1–3 business days. Made-to-order products follow the production schedule described above.
Placing an order does not mean that the product has shipped. Customers will receive a separate dispatch confirmation when the order leaves our facility.
Shipping Services
Orders are normally shipped using DHL Express. We may use FedEx, UPS, or another trackable courier where more appropriate for the destination.
The available shipping service, shipping charge, discount, or free-shipping offer will be displayed at checkout or stated in a written custom-order quotation before the customer completes payment.
We will not add an undisclosed shipping charge after purchase without obtaining the customer's approval.
Estimated Transit Time
After dispatch, normal estimated transit time is:
- United States and Canada: approximately 3–7 business days
- United Kingdom and Europe: approximately 4–10 business days
- Other international destinations: approximately 5–14 business days
These estimates begin when the courier accepts the parcel. Production time is separate from transit time.
Delivery dates are estimates and are not guarantees. Customs inspections, severe weather, courier disruptions, remote destinations, public holidays, incorrect addresses, or events outside our reasonable control may cause delays.
Tracking Information
When tracking is available, we will send the tracking number to the email address or telephone number provided with the order. You can also check your order on our Order Status page.
Tracking information may take up to 48 hours after dispatch to become active in the courier's system.
Shipping Origin
Products may be manufactured and shipped by our authorized production or fulfillment partners in Pakistan or another location identified in the order documentation.
The shipping origin shown on the courier label may therefore differ from Hoorz Sports LLC's United States business correspondence address.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country.
Unless the checkout or written quotation expressly states that these charges are included, the recipient is responsible for paying them. ZeesMoto does not control these government or courier charges.
We will accurately describe the shipment and its value on required customs documentation. We will not mark a commercial purchase as a gift or intentionally declare an inaccurate value.
Correct Shipping Information
Customers are responsible for entering a complete and accurate shipping address, email address, and telephone number.
Please contact info@zeesmoto.com immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production or dispatch.
We are not responsible for delays caused by incomplete or inaccurate information supplied by the customer. However, we will reasonably assist the customer in contacting the courier.
Signature Confirmation
We may require an adult signature or delivery signature for high-value orders. The customer is responsible for ensuring that an authorized person is available to receive the package.
Lost, Damaged, or Delayed Shipments
If tracking has not updated for an unusual period, the package appears lost, or the shipment arrives damaged, contact info@zeesmoto.com promptly with:
- Order number;
- Customer name;
- Tracking number;
- Description of the problem; and
- Photographs of the package and product when damage is involved.
Please retain the packaging while the matter is investigated. We will work with the courier and provide an appropriate repair, replacement, refund, or other remedy based on the circumstances and applicable law.
Refused and Undeliverable Packages
If a shipment is returned because the customer refused delivery, failed to pay applicable import charges, provided an incorrect address, or did not collect the package, the customer may be responsible for the resulting return and reshipping costs.
Custom and made-to-order products do not automatically become refundable because delivery was refused. Any refund eligibility will be determined under our Returns and Exchanges Policy, Refund Policy, and applicable law.
Contact
Questions about production, shipping, or delivery may be sent to:
Hoorz Sports LLC, doing business as ZeesMoto
Email: info@zeesmoto.com
Telephone: +1-213-204-1608
Business correspondence address: 7201 Stacy Road, McKinney, Texas 75070, United States