Refund Policy
Effective date: September 18, 2026
ZeesMoto is a brand operated by Hoorz Sports LLC. Approved refunds for purchases made through zeesmoto.com are issued by Hoorz Sports LLC.
1. Refund Eligibility
A refund may be approved when:
- An eligible standard product is returned under our Returns and Exchanges Policy;
- We cancel an order before fulfillment;
- A product is materially defective, damaged, incorrect, or materially different from the approved design, confirmed measurements, or product description;
- A package is confirmed lost and an appropriate replacement cannot be provided;
- The customer cancels within the permitted cancellation period; or
- A refund is otherwise required by applicable law.
2. Custom and Made-to-Order Gear
Custom racing suits, made-to-measure products, and gear personalized with rider names, racing numbers, logos, sponsor branding, or custom colors are not refundable merely because the customer changes their mind after production begins.
Customers remain eligible for an appropriate remedy if the product is defective, damaged, incorrect, or materially different from the approved specifications.
3. Cancellations
An order for a standard product may be cancelled for a full refund at any time before it is dispatched. A custom or made-to-order product may be cancelled for a full refund before production begins. Once production has started, cancellation may not be possible, or a refund may be reduced by the reasonable cost of work already completed. We will tell you the amount before you decide.
4. Return Inspection
When a return is required, we inspect the product after it reaches the authorized facility. We normally notify the customer of approval or rejection within seven business days after receiving and inspecting it.
5. Refund Method
Approved refunds are normally returned to the original payment method. We do not normally issue a refund to a different card, bank account, or person.
If the original method cannot accept a refund, we will work with the customer and payment provider to determine a lawful alternative.
6. Refund Processing Time
After approval, ZeesMoto normally submits the refund to the payment provider within seven business days. The customer's bank or card issuer may require an additional 5–10 business days, or sometimes longer, to display it.
7. Shipping Charges
Original standard shipping may be refunded when the return results from our error, a confirmed defect, an incorrect item, or transit damage.
Original and expedited shipping charges are generally not refundable for a change-of-mind return.
8. Partial Refunds
A partial refund may be offered when:
- The customer chooses to keep a product with a minor confirmed issue;
- Part of an order is returned;
- An eligible standard return has avoidable customer-caused damage or missing components; or
- The customer and ZeesMoto agree in writing to another reasonable resolution.
We will clearly communicate the amount and obtain the customer's agreement before treating a partial refund as a final settlement.
9. Promotional and Sale Items
Sale items follow the same policy unless clearly marked final sale before purchase. An approved refund is based on the amount actually paid.
10. Gift Cards
Gift cards are not redeemable for cash except where required by law.
11. Payment Disputes
Customers are encouraged to contact info@zeesmoto.com before opening a payment dispute so we have an opportunity to resolve the matter promptly.
Nothing in this policy removes or restricts a customer's lawful right to contact their card issuer or payment provider. Customers should not pursue duplicate recovery by retaining a refund while also pursuing a dispute for the same amount.
12. Contact
Hoorz Sports LLC – merchant of record for ZeesMoto
Email: info@zeesmoto.com
Telephone: +1-213-204-1608
Business correspondence address: 7201 Stacy Road, McKinney, Texas 75070, United States