Returns and Exchanges Policy
Effective date: September 18, 2026
This policy applies to purchases made through zeesmoto.com. ZeesMoto is a brand operated by Hoorz Sports LLC, the merchant of record.
1. Standard, Non-Custom Products
A standard product that was not customized, personalized, made to measure, or marked final sale may be returned within 30 calendar days after confirmed delivery if:
- The product is unused, unworn, and has not been ridden in;
- It remains in substantially the same condition in which it was received, with tags attached;
- All included protectors, liners, accessories, and packaging are returned;
- There is no damage caused after delivery; and
- The customer obtained written return authorization before sending it.
Trying a product on indoors to check the fit does not make it ineligible for return.
2. Custom and Made-to-Order Gear
Products manufactured to a customer's measurements, or personalized with rider names, racing numbers, logos, sponsor branding, flags, patches, or custom colors, are not eligible for change-of-mind returns after the customer approves the design or production begins.
This limitation does not apply when a custom or made-to-order product arrives materially damaged, has a manufacturing defect, is materially different from the approved design, confirmed measurements, or description, contains an error made by ZeesMoto, or must otherwise be returnable under applicable law.
3. Sizing and Fit
Please use our Size Chart or contact us with your measurements before ordering. If a standard-size product does not fit, it may be returned or exchanged under Section 1. If a made-to-measure product does not match the measurements the customer confirmed, we will alter, remake, or refund it. We cannot accept responsibility for a poor fit caused by inaccurate measurements supplied by the customer, but we will always try to help with a reasonable alteration.
4. Damaged, Defective, or Incorrect Products
Inspect the order promptly. Contact info@zeesmoto.com as soon as possible, preferably within seven calendar days after delivery, if the item is damaged, defective, or incorrect.
Include the order number, customer name, a clear description, photographs of the complete product and affected area, and photographs of the box and packaging if transit damage occurred.
After review, we may offer an appropriate repair, replacement, replacement component, exchange, mutually accepted partial refund, full refund, or another remedy required by law.
5. Handcrafted Characteristics
Minor variations in color, leather grain, stitching, print placement, or finishing may occur. A minor handcrafted variation is not considered a defect when it does not materially differ from the description, approved design, stated measurements, materials, or expected quality.
6. Return Authorization
Do not return a product without written authorization. Email info@zeesmoto.com with the order number and reason for return.
If approved, we will provide a return reference, correct return address, packaging instructions, and any available shipping-label instructions.
7. Authorized Return Facility
Approved international returns may be sent to:
Fourzee Sports – ZeesMoto Authorized Return Facility
House 798, Street 17, Block C
PWD Housing Society
Islamabad, Pakistan
Do not ship to this address until ZeesMoto approves the return in writing. We may provide a different authorized destination depending on the circumstances.
8. Return Shipping Costs
For an approved return caused by our error, a confirmed manufacturing defect, an incorrect product, or transit damage, ZeesMoto will provide a prepaid label when reasonably available or reimburse an approved reasonable return-shipping expense.
For an eligible change-of-mind return, the customer is responsible for tracked return shipping and applicable customs documentation. Original and expedited shipping charges are not refundable for change-of-mind returns.
9. Return Packaging
Authorized returns must be packaged carefully and sent using a trackable service. Insurance is recommended for high-value returns. The customer may be responsible for damage caused by inadequate return packaging, except where prohibited by law.
10. Exchanges
Eligible standard products may be exchanged for another size or color subject to availability. The customer may be responsible for return and replacement shipping when an exchange is based on preference rather than our error.
Custom products may be exchanged only when defective, damaged, incorrect, or otherwise approved in writing.
11. Cancellations and Order Changes
A standard order may be cancelled or changed before dispatch. A custom or made-to-order product may be cancelled or changed before production begins. After production has started, changes may require additional charges and time, and cancellation may not be possible. Refunds for cancelled orders are handled under our Refund Policy.
12. Final-Sale and Non-Returnable Items
An item is treated as final sale only when that condition was clearly displayed or agreed before payment. The following generally cannot be returned for change of mind:
- Customer-approved personalized or custom gear;
- Made-to-measure products;
- Products that have been worn for riding, washed, or altered;
- Gift cards; and
- Items clearly identified as final sale before purchase.
Final-sale status does not remove rights relating to materially defective, damaged, misdescribed, or incorrect goods.
13. Customer Rights
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
14. Contact
Hoorz Sports LLC – merchant of record for ZeesMoto
Email: info@zeesmoto.com
Telephone: +1-213-204-1608
Business correspondence address: 7201 Stacy Road, McKinney, Texas 75070, United States