Custom Orders and Design Approval Policy
Effective date: September 18, 2026
This policy applies to customized, personalized, made-to-measure, made-to-order, and customer-designed motorcycle gear purchased from ZeesMoto.
1. Customer Requirements
Before production, the customer must provide complete and accurate requirements, including applicable:
- Rider names, racing numbers, text, and spelling;
- Artwork, sponsor logos, flags, and patches;
- Body measurements or selected size;
- Leather or textile type and colors;
- Protection, lining, and perforation options;
- Quantity; and
- Desired delivery date.
A requested delivery date is not guaranteed unless ZeesMoto expressly confirms it in writing.
2. Measurements
Made-to-measure gear is produced from the measurements the customer supplies and confirms. Please follow our measuring guide carefully and ask another person to take the measurements where possible. If anything looks unusual, we may contact you to confirm before production.
3. Design Proof and Approval
When a digital proof is included, production will not begin until the customer approves it in writing. The customer must check all spelling, numbers, artwork, logo placement, layout, colors, and visible details.
Screen colors may differ slightly from physical materials because of display settings, lighting, leather grain, printing, and the handcrafted process.
4. Changes After Approval
Changes requested after approval may require a revised quotation, additional design or production charges, replacement materials, and additional production time.
We will disclose any additional charge before proceeding.
5. Production Time
Normal production time is approximately 7–10 business days after successful payment and final design and measurement approval. Complex, team, or bulk orders may require longer.
The applicable estimate will be displayed on the product page, invoice, quotation, or written confirmation. Production time is separate from shipping time.
6. Customer-Supplied Content
By submitting a logo, trademark, photograph, design, name, artwork, or other content, the customer confirms that:
- They own the content or have permission to use it;
- Production will not violate another person's rights; and
- They can provide evidence of authorization if reasonably requested.
The customer grants Hoorz Sports LLC and its production partners a limited license to use submitted content solely to evaluate, design, manufacture, and fulfill the order.
7. Third-Party Intellectual Property
We may refuse or cancel a request involving third-party trademarks, motorcycle-manufacturer or racing-team marks, sponsor logos, copyrighted artwork, or other protected content when satisfactory authorization is unavailable.
Payment does not require us to manufacture a design that we reasonably believe may violate law or third-party rights. If we cancel before production for this reason, the unfulfilled amount will be refunded.
8. Material and Design Accuracy
We will manufacture the product materially according to the approved design, agreed materials, confirmed measurements, and stated specifications.
We will not knowingly substitute a materially different leather, textile, protector, or major design element without approval. Minor handcrafted variations that do not materially change the approved product are possible.
9. Pre-Shipment Photographs
When pre-shipment photographs or video are expressly included in the quotation, we will provide them before dispatch.
These do not replace the customer's rights if a product later arrives damaged, defective, incorrect, or materially different from the approved specifications.
10. Cancellations and Returns
Custom orders are governed by our Returns and Exchanges Policy and Refund Policy.
A custom order may be cancelled for a full refund before production begins. Custom products are not normally returnable for change of mind after approval or production, but remedies remain available for defects, damage, incorrect products, or material differences from the approved design or confirmed measurements.
11. Contact
Hoorz Sports LLC – merchant of record for ZeesMoto
Custom-design inquiries and customer service: info@zeesmoto.com
Telephone: +1-213-204-1608
Business correspondence address: 7201 Stacy Road, McKinney, Texas 75070, United States