Frequently Asked Questions

ZeesMoto is a brand operated by Hoorz Sports LLC, 7201 Stacy Road, McKinney, Texas 75070, United States. Hoorz Sports LLC is the legal seller and merchant of record for every purchase made on zeesmoto.com. See our Merchant Disclosure.

Email info@zeesmoto.com, call +1-213-204-1608, or use the form on our Contact Us page. We aim to respond within two business days. Please include your order number when asking about an existing order.

Card purchases made through zeesmoto.com appear as ZEESMOTO on your card or bank statement.

We accept the secure payment methods shown at checkout, including major credit and debit cards and supported digital wallets. Unless stated otherwise, prices are displayed and charged in United States dollars (USD); the exact currency and amount are shown at checkout before you pay. We do not store complete card numbers on our systems.

Use our Size Chart before ordering. If you are unsure, email us your measurements and we will help. Made-to-measure gear is produced from the measurements you confirm.

Yes. We make custom racing suits, jackets, gloves and boots with rider names, racing numbers, logos, sponsor branding, custom colors and made-to-measure sizing. Additional charges may apply depending on the customization and will be disclosed before production. See our Custom Orders and Design Approval Policy.

Yes. You can send logos, sponsor artwork or design instructions with your order. You must own the content or have permission to use it, and we may ask for evidence of authorization before production.

Made-to-order and custom gear normally takes approximately 7–10 business days after successful payment and final design and measurement approval. In-stock products are normally processed within 1–3 business days. Complex, team or bulk orders may take longer, as disclosed before production. Production time is separate from shipping time.

Orders are normally shipped with DHL Express or another trackable courier. After dispatch, estimated transit is 3–7 business days to the United States and Canada, 4–10 business days to the United Kingdom and Europe, and 5–14 business days elsewhere. These are estimates, not guarantees. See our Shipping and Delivery Policy.

Yes, we ship worldwide. International orders may be subject to customs duties, import taxes or brokerage fees charged by the destination country. Unless checkout states they are included, the recipient is responsible for them.

When your order is dispatched we email a tracking number, which may take up to 48 hours to become active. You can also log in on our Order Status page.

A standard order can be cancelled or changed before dispatch, and a custom order before production begins, for a full refund. Once production has started, changes may involve extra cost and time and cancellation may not be possible.

Standard, non-custom products may be returned within 30 calendar days after delivery if unused, unworn and in original condition, with written return authorization obtained first. Custom and made-to-measure gear is not returnable for change of mind once approved or in production, but you remain covered if it is defective, damaged, incorrect or materially different from what you approved. See our Returns and Exchanges Policy.

Approved refunds go back to the original payment method. We normally submit the refund within seven business days after approval; your bank or card issuer may need a further 5–10 business days to show it. See our Refund Policy.

Email info@zeesmoto.com as soon as possible, preferably within seven days of delivery, with your order number, a description and photographs of the product, the affected area and the packaging. We will offer an appropriate repair, replacement, exchange or refund. Please keep the packaging while we review.

Do not send anything back without written authorization. After approval we provide a return reference, the correct return address and packaging instructions. Returns sent to our business correspondence address without authorization cannot be accepted.

Depending on the product we use premium leather, textile materials and protective components designed for durability and comfort. Only the protection features and certifications stated on a product page apply to that product. Motorcycling is inherently dangerous and no garment can guarantee protection against injury; always choose gear appropriate for your riding and replace gear that has been in a crash.

We use your information to process, produce and deliver your order, prevent fraud and provide support, and we share it only with the providers needed to do that. Details and your privacy rights are in our Privacy Policy.