Policy

Zees Moto Policies

Customer Satisfaction is Our Priority

At Zees Moto, we strive to provide the highest quality motorcycle gear and exceptional customer service. Our policies are designed to ensure transparency, fairness, and a positive experience for every customer.

Shipping & Delivery

  • Processing Time: Orders are typically processed within 7-10 business days of receipt.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times vary depending on your location and chosen method.
  • Order Tracking: You will receive a tracking number once your order has shipped. You can track your package's progress through our website or the carrier's website.
  • International Shipping: We ship to many countries worldwide. Please note that international orders may be subject to customs fees, taxes, or duties, which are the responsibility of the recipient.

Returns & Exchanges

  • Eligibility: We accept returns and exchanges within 30 days of delivery. Items must be in new, unused condition with all original tags and packaging.
  • Return Process: To initiate a return or exchange, please contact our customer service team. We will provide you with a return authorization number and instructions.
  • Refunds: Refunds will be processed to the original payment method upon receipt and inspection of the returned item.
  • Exchanges: We will ship the replacement item once we receive the returned item.

Warranty

  • Coverage: Zees Moto products are covered by a 6 months warranty against defects in materials and workmanship.
  • Warranty Claims: If you believe your product has a defect, please contact our customer service team. We will assess the issue and provide instructions for repair or replacement.

Privacy Policy

    • Information Collection: We collect personal information, such as your name, address, and email address, when you place an order or create an account. This information is used to process your order, communicate with you, and improve our services.
    • Information Sharing: We do not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., with shipping carriers) or as required by law.
  • Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Terms of Use

  • Intellectual Property: All content on this website, including text, images, and logos, is the property of Zees Moto and is protected by copyright laws. You may not use any content without our prior written consent.
  • Disclaimer of Liability: We are not liable for any damages arising from the use of our products or this website.
  • Governing Law: These terms are governed by the laws of United States Of America.

Additional Information

  • Sales Tax: Sales tax will be applied to orders shipped within United States
  • Price Adjustments: We do not offer price adjustments on previously purchased items.
  • Customer Service: If you have any questions or concerns, please contact our customer service team.

We reserve the right to modify these policies at any time. Please check this page periodically for updates.

Thank you for choosing Zees Moto!